This policy explains when customers can cancel a purchase or request a refund for services bought from our online store.
1. Services Only
We sell services, not physical goods. This means there are no products to return. Refunds depend on whether the service has started, been completed, or was delivered incorrectly.
2. 14-Day Cancellation Right
If you are a consumer, you may cancel your purchase within 14 days from the date of purchase, unless the service has already started or has been completed with your agreement.
To cancel, contact us at [Email Address].
3. When Refunds Are Available
You may receive a refund if:
- you cancel within 14 days and the service has not started;
- we cannot provide the service;
- you paid twice by mistake;
- the service was not provided as described;
- we approve your refund request.
4. When Refunds Are Not Available
Refunds may not be available if:
- the service has already been fully completed;
- you agreed for the service to start immediately;
- you missed a scheduled appointment without notice;
- you cancel after the 14-day period;
- you received access to digital services, files, or materials.
5. Appointments and Bookings
For scheduled services, you must cancel or reschedule at least [24/48] hours before the appointment.
Late cancellations or missed appointments may not be refunded.
6. Subscriptions
You can cancel a subscription at any time. Cancellation stops future payments.
Payments already made are not refunded unless required by law or approved by us.
7. How to Request a Refund
To request a refund, email us at [Email Address] and include:
- your name;
- order number;
- service purchased;
- reason for the refund request.
8. Refund Time
Approved refunds will be sent to the original payment method.
Refunds are usually processed within 14 days.
9. Contact
For questions, cancellations, or refund requests, contact us.